Frequently asked Questions
Frequently Asked Questions

Frequently Asked Questions

Q Who can buy from our site?

Q Who can buy from our site?

A  We wholesale direct catering for all sports clubs from the very small clubs to the very large; social clubs, community organizations, business of all sizes, schools, church groups, and associations.  We also cater for celebrations for anniversaries, hens nights, bucks parties and weddings.  If you would like to purchase a unique quality product designed especially for you then we welcome you  to purchase from us.
Q  What are the key rings made from? Are they sturdy?

Q What are the key rings made from? Are they sturdy?

A  We use a high quality gloss acrylic key ring which are strong and durable.
How many key rings do I need to buy?

How many key rings do I need to buy?

A  We have no minimum order. 
Q Do you ship outside of Australia?

Q Do you ship outside of Australia?

A Yes we do.  We currently ship to the UK, New Zealand and the pacific, the USA and some parts of Europe.  Outside of these areas is by application only.  Shipping is via Australia Post.  Postage costs will be notified prior to order being dispatched and an invoice will be generated if shipping hasn't been added at checkout
Q I am not sure what I want in our key rings, can somebody help me?

Q I am not sure what I want in our key rings, can somebody help me?

A  Of course.  Please phone our office in Brisbane Australia on 07 3886 9465 or email javarose@optusnet.com.au and we will work with you.  We enjoy working closely with our customers.
Q  What do I need to supply to have a custom key ring order made?

Q What do I need to supply to have a custom key ring order made?

A Each key ring is individually made. For sports clubs we will use artwork from your uniform or top, and a copy of your club logo to create a unique design for your club's key ring. We will use this design on each key ring ordered and then add individual  names, numbers and or positions. In addition to your club logo and uniform  artwork we need lists of names and additional information that will be printed on the key rings.  A template is available to download and can be completed and emailed or you can complete the list on this web site
Q  Can you work with a photo of the uniform? We lost our artwork.

Q Can you work with a photo of the uniform? We lost our artwork.

A  We understand that often in small clubs original artwork may have been lost.  If you can provide us with a good crisp photo of your uniform with clear detail  we should be able to work with that.
Q  We don't have a sharp copy of our logo, can we still have key rigs made?

Q We don't have a sharp copy of our logo, can we still have key rigs made?

Please contact our office on 07 3886 9465. We have been able to help many small clubs who have problems with supplying their artwork with only a minimal or no cost.
Q Will I see the final design before the key rings are made?

Q Will I see the final design before the key rings are made?

A Yes you will.  We will email mock ups of your design for approval.
Q Can you provide a key ring sample?

Q Can you provide a key ring sample?

A Yes we can.  We provide a free sample including shipping in Australia.  Send us your logo, uniform and wording you would like and we will make a complimentary sample key ring for you.  Samples outside of Australia incur a shipping fee. 
Q How long will it take to make my order?

Q How long will it take to make my order?

A Each order will vary.  Timing is usually 3 days to 2 weeks following final artwork being completed and approved by the customer.  We will ensure we meet any deadlines promised prior to commencement of an order. 
Q Can I add to an order if I have forgotten someone?

Q Can I add to an order if I have forgotten someone?

A Yes you can.  We will make additional key rings as required.
Q We are planning a fundraiser.  Can we buy in stages?

Q We are planning a fundraiser. Can we buy in stages?

A Yes you can.  With fundraisers people often don't now how many items to purchase.  Once your artwork is finalised we will be able to provide you with additional key kings as required with a fast turn around.
Q Are there any hidden costs?

Q Are there any hidden costs?

A  No there are not. We are aware that a number of companies add extra charges for set up We do not do this!  Our pricing is $3.50 including GST for our Sport Shirt Key Rings with full colour artwork in the logo design and individually customised, $5.50 including GST for our bottle opener key rings with full colour artwork in the logo and $3.00 including GST for our square key rings with full colour artwork and customised.
We have no set up charges, no charges for customisation of each key ring and no charges for creating a unique design from the artwork you provide to us to work from
.  If delivery is required,  Shipping is at cost.
Do you sell to schools at wholesale prices?

Do you sell to schools at wholesale prices?

A  Yes we do.  We work with schools for fundraising or replicating their school uniform in a key ring.
Q  Do I need to complete my order online?

Q Do I need to complete my order online?

A   NO.   Online ordering is available or you are welcome to email your query to javarose@optusnet.com.au or phone Brisbane Australia  07 3886 9465.
Q Do you have loyalty discounts?

Q Do you have loyalty discounts?

Yes we do.  We have a number of repeat customers and offer a discount on repeat orders when using the same artwork